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People And SkillsBusiness DevelopmentOur business development team provide our key corporate accounts management throughout the term of the client partnership. Specifically, they identify client needs, plan and build relocation programmes, devise quotations and manage costs, and work closely with our relocation consultants in creating added value programmes.Senior Relocations ConsultantsThe role of the senior relocations consultant is to identify the personal requirements of our clients who are moving and help build individual move plans for each client (and their family). They remain in contact with the individual throughout the move process and establish a complete profile of every single person involved in the relocation process. They then use this information to create a company-wide move plan, built around the needs of the individual and aligned to your company’s move policy and business requirements.Customer ServicesOur Customer Services, manage the overseas removal itself and each Senior Relocation Consultants has their own assigned Customer Service representative, making it a more focused move team, for your needs within our company. While other members of the team work closely with the client, our customer services work closely with the individuals moving. They guide the customer expertly through the move process, step by step, assisting with documentation and packing procedures, explaining the move programme, and dealing patiently and helpfully with every single question that comes their way (and there are many) and providing personal, one-to-one customer care throughout the move.Operations ManagerBehind every move is a skilled, well-equipped, motivated packing team and behind them is our Operations Manager and he is central to the hundreds of successful moves we carry out each year. He is responsible for resourcing every move correctly, employing the very best packing crews in the business, creating and maintaining the training and standards programme, sourcing the best packing materials and ensuring that all our trucks are well equipped.Packing TeamWhen it all comes down to a memorable and successful move, the people who are often most fondly remembered are our packing crews, who tirelessly pack and move your home. We only employ dedicated ‘home moving’ crews when moving individuals and families. Not only are they specifically trained in export packing, but they’re just very good at being exceptionally helpful. They just can’t help it and they won’t stop until the pack job’s finished and the customer is happy. |
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